Terms of Service
Last updated: September 22, 2026
1. Agreement
These Terms of Service (“Terms”) govern access to and use of Holdslots (the “Service”), a deposit-booking platform operated for local service businesses (“Merchants”) and their clients (“Clients”). By creating an account, submitting a shop for review, or booking a deposit through Holdslots, you agree to these Terms.
2. The Service
Holdslots provides tools for Merchants to publish booking links, collect deposits via Stripe, manage appointments, and receive client feedback. Holdslots is a technology platform. We are not a bank, escrow agent, or party to the underlying service agreement between Merchant and Client, except as required to process payments through Stripe Connect.
3. Merchant accounts
Merchants must provide accurate business information, including a real business link, phone number, city, and country. You represent that you own or legally operate the business you register. Shops may be held in pending review, approved, or suspended at Holdslots' discretion. Connecting Stripe is required before deposits can be charged. Stripe’s own identity and banking verification apply to payouts.
4. Payments & fees
Client deposits are processed as Stripe Connect direct charges on the Merchant’s connected account. Holdslots may collect an application fee on each successful deposit. For new Merchants, Holdslots does not pay out until five (5) days after the visit and the Merchant has served at least five (5) distinct customers; payout then runs automatically unless the shop is suspended by Holdslots. Client reports do not automatically stop payouts. Holdslots may suspend a shop or refund after review. Funds sit in Stripe, not as Holdslots escrow. Holdslots is not the hairdresser, tattooist, or other service provider.
5. Bookings & cancellations
Merchants set services, availability, and cancellation settings in the dashboard. Refund eligibility is described in our Refund Policy. Clients should review the Merchant’s booking page and confirmation emails for appointment details.
6. Trust, reviews & reports
After a visit we email the Client and ask for feedback. Clients can report a missing service or suspected scam. Reports go to Holdslots for review; they do not automatically stop payouts. Holdslots may refund deposits or suspend Merchants after we review a report. False or abusive reports violate these Terms and may be ignored. Holdslots does not guarantee every Merchant is honest or that every dispute will be decided a certain way. Clients can also contact their card issuer.
7. Acceptable use
You may not use Holdslots to scam Clients or Merchants, misrepresent your identity or business, process payments for unrelated goods/services, or abuse the platform. We may refuse, suspend, or terminate access without notice where we reasonably believe these Terms are violated.
8. Fraud, cooperation & law
You are the service provider. Collecting a deposit and not providing the booked service, using a fake identity or fake shop, or inducing Clients to pay under false pretenses may be fraud or another crime under the law that applies to you. Holdslots is not a court, but we may hold payouts, refund Clients, suspend or close your account, and share booking, identity, and payment records with Stripe, card networks, and law enforcement or regulators when we reasonably believe misuse occurred. If we contact you about a report or unusual activity, you must respond with truthful information in a reasonable time. Silence or evasion may keep funds held and your shop closed. You remain responsible for your own conduct and for claims by Clients. This section does not create a guarantee that every case will be investigated or prosecuted.
9. Intellectual property
Holdslots' branding, software, and site content are owned by Holdslots or its licensors. Merchants retain rights to their own business content but grant Holdslots a license to display it as needed to operate the Service.
10. Disclaimers
The Service is provided “as is.” To the fullest extent permitted by law, Holdslots disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted availability or that Merchants will perform services as described.
11. Limitation of liability
To the fullest extent permitted by law, Holdslots' total liability arising out of these Terms or the Service will not exceed the greater of (a) the fees you paid to Holdslots in the three months before the claim, or (b) one hundred euros (€100). Holdslots is not liable for indirect, incidental, or consequential damages, including lost profits or lost bookings.
12. Indemnity
You agree to indemnify and hold Holdslots harmless from claims arising from your use of the Service, your business practices, or your breach of these Terms, except to the extent caused by Holdslots' willful misconduct.
13. Changes
We may update these Terms by posting a revised version on this page. Continued use after the updated date constitutes acceptance of the changes.
14. Contact
Questions about these Terms: use the contact method published on the Holdslots site or your account emails. For payment disputes, also contact your card issuer and review our Refund Policy.